This is a reference translation. In case of any discrepancy between the English and the Russian text, the Russian version prevails. Russian version
Effective date: 1 November 2026.
4.1. General rule
The Fee pays for access to a Challenge and the related educational materials. It is deemed earned by the Company when the Challenge account has been provided to you. After that the Fee is not refunded, except in the cases in section 4.2: in particular, it is not refunded if you did not pass or did not complete the Challenge, breached the Programme Rules, closed your account or changed your mind.
4.2. When we refund the Fee
We refund the Fee in full or in part in the following cases:
- Double payment: you paid for the same order twice.
- Access not provided: payment has been received in full, but the Challenge account has not been opened within 24 hours, and you request a refund before it is opened.
- Error on our side: a technical failure of the Platform prevented you from using the purchased Challenge, and we were unable to fix it or offer a free replacement.
- We rejected the order: we refused the order after receiving payment (for example, after identity or jurisdiction verification), unless the refusal was caused by false information, a breach of the Terms or a legal restriction that does not permit the money to be returned.
- Mandatory provisions of law: if the law applicable to you gives a right to a refund that cannot be excluded.
4.3. Payments with errors
- Late payment: if the payment arrived after the order expired, at your choice we will apply it to a new order at the current price or return it.
- Underpayment: we will ask you to pay the difference within 24 hours; otherwise we will return the amount received.
- Overpayment: we will return the excess on request.
- Wrong token or network: we will try to return the funds if this is technically possible for the chosen payment method. This is not always possible, and the costs of the return may be deducted.
4.4. How a refund is made
We determine the method and amount of the refund when considering the request and inform you before it is sent. A refund is sent only to a wallet in your name. We endeavour to process approved refunds within 10 business days.
4.5. Payment disputes
Before opening a dispute with the payment provider, write to admin@benmork.com. If a payment is reversed after access has been provided, we may suspend the related accounts, cancel the related Rewards and affiliate commissions and recover costs if the dispute was opened in bad faith.
4.6. Affiliate commissions
If a purchase is refunded or reversed, the affiliate commission and the referral bonus for it are reduced or cancelled under the terms of the affiliate programme.
4.7. How to request a refund
Write to admin@benmork.com from the account email, stating the order number, the transaction hash and the reason. The first response will arrive within 24 hours, and we will inform you of the decision on the request within 5 business days.
Platform operator
MONEYTURE PTE. LTD., exempt private company limited by shares, Singapore, UEN 202321395E. Address: 68 Circular Road, #02-01, Singapore 049422.